Delaware Veterinary Group at 106 Hendford Hill in Yeovil, England

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Reviews about Delaware Veterinary Group

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  I have used this vets for years with various animals (both mine and that of friends) and have never had an issue, until today. The young lady receptionist advised me that a vetinary nurse will need to see my dog before they can dispense an anti-flea treatment, I queried the cost and she explained it is free of charge. I was concerned about the cost as I had explained the concerns I had about the health of my pets skin and with a dog groomer in the family it would be more cost effective to get advice from them. The receptionist confirmed the check up would be free of charge again. 20 minutes later we see a vetinarian, not a nurse, and discuss our concerns and reason for wanting the treatment. She spent 2-3 minutes looking over our dog and then, of her own accord and without instruction, proceeded to empty the anal glands. A few minutes later we payed a bill of over £90 for the privilege! I was happy paying for the treatment but they had charged us for a full consultation when I was clearly told this would be free! They provide a good service overall but this has left a sour taste, total dishonesty does not work for any business, especially when there are so many other practices to choose from in the local area. My advice is to obtain a full quotation in writing before proceeding with anything as it seems that they like to add on costs which were not agreed to.
  by Rob Maskell

  December 29, 2016

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About Delaware Veterinary Group in Yeovil